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We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within 60 days of purchase in its original condition for a refund in the original form of payment or an exchange. Citizen Watches merchandise may be returned by mail or to a High QualityCitizen Watches store. All merchandise must be in new and unused condition.

Free Returns by Mail in 2 easy steps! Continental Canada only.

  1. Fill Out the return form included with your order and be sure to include the form in the return package.
  2. For U.S. Returns to, use the Prepaid UPS Return Label included with your order:
    • Affix the Prepaid UPS domestic return label to the shipping box and retain the bottom portion of the label with the tracking number.
    • Take your package to a UPS location. Locations include UPS Stores, UPS drop boxes, UPS customer centers and authorized retail outlets. You can find your closest UPS location at
    • Returns and exchanges will be processed within 3-5 business days of receipt.

Canada, APO/FPO Returns

  • Please ship your package via an insured, traceable means (ex. UPS, FedEx, USPS).
    Return to:
    Citizen Watches Returns Department
    One Citizen Watches Way
    Jacksonville, FL 32218
  • Customers are responsible for return shipping charges.

Returns to Stores

  • Citizen Watches online purchases may be exchanged or returned to a Cheap Citizen Watches store.
  • New, unused, merchandise may be exchanged or returned (for a refund in the original form of payment) at a Citizen Watches Full Price or Citizen Watches Outlet store with an original online invoice..

Returns from a purchase using PayPal

  • We will be glad to issue a refund to the original PayPal account for any new and unused merchandise returned to our Jacksonville facility within 60 days of purchase (see above for address).
  • At this time, we cannot offer exchanges for orders paid via PayPal and returned to our Jacksonville facility; we can offer a merchandise credit, which may be applied toward the purchase of a new item.
  • Purchases made with PayPal or other 3rd party payment processers may be returned for a Citizen Watches Merchandise Card only.


Personalized items may not be exchanged or returned.

Price Adjustments

Price adjustments are permitted only when an item has been marked down. The price adjustment must be made within 14 days of purchase from a Citizen Watches Outlet Online Store or via The item and original receipt must accompany the request.

Citizen Watches reserves the right to modify its exchange and return policy.

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